Refunds and cancellation

There are two kinds of payment in Rallyly, and they are handled differently: what coaches pay for their Rallyly subscription, and what students pay their coach for lessons.

Rallyly subscriptions (paid by coaches)

Subscriptions are billed by Hardt LabWorks LLC through Stripe and appear on card statements as Rallyly.

• Free trial. Every plan starts with a 30-day free trial. You enter a card at signup and are not charged until the trial ends. Cancel before then and you are never charged.
• Cancelling. Cancel at any time from your billing settings in Rallyly. The cancellation takes effect at the end of the period you have paid for; you keep full access until then and are not charged again. We email you to confirm the date.
• Refunds. Payments for a billing period that has already started are not refunded, and we do not prorate partial months or years. We do refund in full when something went wrong on our side: you were charged after cancelling, you were charged twice, or you were charged for a plan you did not choose. Email us within 30 days of the charge.
• Changing plans. Switching between monthly and yearly billing applies at your next renewal. There is no charge or refund for the change itself.
• Timing. Refunds go back to the card you paid with and usually appear within 5 to 10 business days, depending on your bank.

Lesson payments (paid by students to coaches)

Students never pay Hardt LabWorks. Card payments for lessons go to the coach's own Stripe account, and some coaches also accept cash, Venmo or Zelle outside Rallyly. The coach is the merchant and Hardt LabWorks does not hold the money, so refunds for lessons are the coach's decision.

• Your coach's terms apply. Each coach sets how far ahead a lesson can be cancelled and what happens to a late cancellation. Those terms are shown when you book and on your booking in Rallyly.
• To request a refund, contact your coach first. Coaches can refund a card payment to the original card from inside Rallyly, or give a credit toward a future lesson.
• If you cannot reach your coach or think a charge is wrong, email support@rallyly.com with the date and amount and we will help you get in touch with them.

Contact

Hardt LabWorks LLC
10727 Domain Dr Apt 512, Austin, TX 78758
support@rallyly.com